COMPLAINTS PROCEDURE:

All complaints taken seriously:

Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
This minimises the amount of complaints that cannot be remedied telephonically.
Once again, financial control of your project is essential as there is far more risk that a complaint cannot be resolved, if there are no funds left to motivate satisfactory completion.

In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:

Stage 1

The contractor concerned will be offered the opportunity to either:

  • rectify the situation immediately or
  • supply the customer with a realistic plan of action for correcting the problem/s

Stage 2

The customer complains again:

  • the contractor has defaulted from the plan of action as agreed at stage 1 or
  • the customer complains about something else and/or
  • the relationship has irreparably broken down between both parties.

Assessors visit:

An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.

In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.

However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.

The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.

Each and every complaint is assessed on its own merits and the findings made available to both parties.

1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.

So please remember - always stay in financial control of your project all the way.

 

Renovations Johannesburg.  Contractors for your Renovation Johannesburg Requirements.

 

 home renovations Cape Town complaints proceedure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Johannesburg has recently been in the news because of its urban renewal projects which have started to take shape. Renovations to existing properties are being undertaken to continue with this trend.  Homeowners are taking steps to ensure that they are making the most of their respective properties in order to get the best value they can. Adding a new room or granny flat can increase the value of the property substantially. It can ensure a steady stream of income until needed for personal use. New properties are unbelievably expensive and beyond the reach of most people. Johannesburg is a cosmopolitan city and attracts people who are not afraid to take steps to ensure that they can lead lives that are comfortable and exciting. Coming home after a long hard day's work to a well functioning home is essential. Putting off those renovations can be very costly as they become increasingly more expensive as the years go on. Do them as soon as you can even if it means doing them at varying stages as you can afford. Make sure you choose a company that has contactable references and ask to view some of their completed jobs so that you can have peace of mind. Just walking around the neighbourhood and seeing all the building activities taking place and chatting to the homeowners and builders on site will give you a good idea about what to expect when you finally sign on the dotted line and start looking forward to your 'new' home in Johannesburg.

Renovations Renovations Renovations ! When the decision is made to renovate your home it starts with excitement – only to be replaced with despair as you try to think how are you going to find a building contractor who is going to do a great job and not take your money and run ! This is exactly why renovations johannesburg was initiated with 1 call asap. We offer you an opportunity to submit a quote request via us – and we will source the quotes for you – we will only use building contractors who are registered with us and know that we are going to check up on then once the job is done. If they may a mess of things – then renovations johannesburg will remove them from our database – so they have something to loose. This way you don’t have to take the risk with just some random renovation company in johannesburg. Now you can get quotes from reliable companies who are registered with us and other building associations. Don’t take a chance, go with us by filling in a quote request form on the quote request page. Look at the top menu buttons and click on the second menu button to request a quote right now.